Privacy Policy

1. General Information

1.1. This Privacy Policy explains how your personal data is collected, processed, stored, and shared when you use the services provided via the Voiser website (voiser.ai) and official mobile applications (together referred to as the “Platform”), including text-to-speech, transcription, AI video generation, AI dubbing, and voice cloning.

1.2. These services are offered by Voiser AI Ltd (“Voiser”, “we”, or “us”), and your personal data is processed in compliance with the UK Data Protection Act, the General Data Protection Regulation (GDPR), and other applicable international data protection laws.

1.3. If you do not agree with the terms outlined in this policy, you may choose not to use our Platform or services.

2. Data Controller

2.1. Your personal data is processed by Voiser AI Ltd as the data controller.

Contact Information:

• 📩 info@voiser.ai
• 📍 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

3. What Data Do We Collect?

We collect personal data in the following circumstances:

• When you create an account on the Platform
• When you use services such as text-to-speech, transcription, or AI video generation
• When you complete tasks or earn credits through the mobile app
• When you make a purchase
• When you use our API services
• When you visit our website or use our applications
• Through cookies or similar technologies

Collected data may include:

• Full name, email address, phone number
• Payment and billing information (excluding card details)
• Uploaded files and texts related to voiceovers, transcription, or videos
• IP address, device details, browser type
• Usage preferences and session records
• API usage logs
• Task-based interactions in the mobile app

4. Purposes of Data Processing

• Account creation and login management
• Providing voice, text, and video services
• Improving user experience
• Managing payment processes
• API access control and usage analytics
• Fraud prevention and technical security
• Sending updates, offers, and announcements
• Delivering personalized content recommendations

5. Data Retention

• Data is retained for as long as the user account remains active
• Data may be kept as required by legal obligations
• Input texts for services (e.g., text used for voice generation) are stored securely and can be permanently deleted upon user request
• API-generated content is available for up to 60 days before being automatically removed

6. Who Do We Share Your Data With?

• Authorized infrastructure providers
• Hosting companies located inside or outside the UK
• Mobile app stores (Apple App Store, Google Play)
• Third-party payment processors
• Service partners for API features (e.g., TTS providers, video rendering tools)
• Governmental authorities when legally required

7. Subscriptions and Payments

• Subscriptions purchased via the Voiser website or mobile apps are automatically renewed
• Users may cancel their subscriptions at any time
• Subscription fees are non-refundable once a billing period has started
• App Store and Google Play refund policies apply to mobile purchases
• Refunds for web purchases are only granted in cases of technical issues or if the service has not been used

8. API Services

• A pay-as-you-go model is used for API services
• Each enterprise customer is assigned a custom usage threshold and per-unit pricing
• API-generated files are accessible via link for 30 to 60 days
• Access time, system performance, error rates, and hosting responsibilities are defined in the technical documentation (SLA)

9. International Data Transfers

Data may be transferred internationally with appropriate safeguards in accordance with GDPR and UK data protection laws. Standard contractual clauses or similar mechanisms are used when partnering with providers such as Amazon AWS or Google Cloud.

10. Security Measures

• Data is stored in encrypted form
• Access restrictions are enforced to prevent unauthorized entry
• Logs and error reports are regularly monitored
• Users are notified in case of suspicious activity

11. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (right to be forgotten)
• Request restriction of processing
• Request data portability
• Object to data processing
• Withdraw your consent at any time

To exercise these rights, contact us at:

• 📩 info@voiser.ai
• 📍 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ