Delivery and Return Conditions

Delivery and Return Conditions

1. Services Offered

• Voiceover and transcription services are provided via voiser.ai.
• Services are digital and provided as character and minute-based usage rights.
• Purchased packages are one-time and do not renew automatically.
• Package durations are 1, 3, and 12 months.
• API usage is activated after direct contact with Voiser.

2. Delivery

• Service is delivered when rights are defined in the account.
• Delivery is digital; no physical shipping is involved.

3. Service Commencement

• Service starts with the first use after purchase.
• Any voiceover or transcription action signifies service activation.

4. Return Conditions

• Refunds are possible only if no characters/minutes have been consumed.
• No refund can be made once consumption begins.
• The right of withdrawal is not applicable for digital services after usage.
• In case of refund, unused rights remain valid.

5. Refund Request and Process

• Send refund requests to info@voiser.ai.
• Users can use support tickets or contact forms.
• Account information may be requested for verification.
• Refunds are processed via the original payment method.

6. Payment Infrastructure

• Payments are securely processed via iyzico and Stripe.
• Refunds are handled through the original payment gateway.

7. International Users

• Voiser serves a large number of international users.
• Conditions apply regardless of the user's location.

8. Contact

• Contact us at info@voiser.ai for questions.
• Tickets and forms are official application channels.