Trendyol

Transcribing Call Center Conversations and Powering Training with Voiceovers for Trendyol

As Voiser, we convert Trendyol’s call center conversations into text, making them more analyzable, and at the same time, we make training processes more accessible by providing voiceovers for internal training content. Call center conversations are the point where customer experience is most intensely experienced. Properly recording these conversations and being able to review them quickly when needed creates great value for quality, training, and development processes.

However, when audio recordings are only archived, it can become difficult to work on the content in detail. Finding example conversations on a specific topic, listening to them again, and analyzing them requires significant time. This can affect the speed of operations and reduce team efficiency.

At this point, as Voiser, we step in to make Trendyol’s call center data more manageable and to present training content in a more practical format.

How we manage this process at Trendyol

We convert Trendyol’s call center conversations into text with Voiser. In this way, conversations become searchable and faster access can be provided through specific topics. At the same time, we support employees in accessing training content more easily by providing voiceovers for Trendyol’s internal training materials. Thus, we create a faster and more sustainable process on both the operational analysis and training sides.

Through this process, Trendyol can make call records easier to review, manage analysis and quality processes faster, make training content more accessible and practical, and ensure consistency and standardization in knowledge transfer.

As a result, as Voiser, we contribute to Trendyol managing its call center operations more efficiently and transforming its training processes into a more modern structure.